Accessibility Statement

We work to meet Israeli Standard 5568, which is based on the Web Content Accessibility Guidelines (WCAG) 2.0 of the W3C, at level AA.

The website and the platform are developed and checked by our own team. A full review by an outside accessibility expert has not yet been carried out, so some parts may not meet the standard yet. We continue to improve them, and every new screen is built with accessibility in mind.

• An accessibility menu on every page: the round button at the bottom corner of the website, the sign-in page and the setup pages, and the accessibility button in the app's top bar. It can also be opened from anywhere with Alt + Shift + A.
• In that menu: larger text (four sizes), high contrast, monochrome (grey tones), highlighted links, a readable font, wider text spacing, stopping animations, a large cursor, and a strong outline around the element that has keyboard focus. Choices are kept on your device and apply on every page.
• Keyboard use: menus, dropdowns, dialogs and the main screens can be used with the keyboard (Tab, Enter, Space, the arrow keys and Escape). Dialogs keep the focus inside them and return it when they close.
• A "Skip to content" link on the website's pages.
• Hebrew and English, with the page direction (right to left or left to right) set by the language, and typed text shown in the direction of its own language.
• Text labels for buttons that show only an icon, so that screen readers can announce them.
• Respect for the "reduce motion" setting of your operating system.
• On the CRM boards, rows and cards can be moved with the keyboard as well as by dragging, with spoken announcements for screen readers.
• The site adapts to screen size and can be used on phones and tablets, and with the browser's own zoom.

Despite our efforts, some parts are not yet fully accessible:

• The chatbot flow builder is a visual canvas worked mainly with a mouse or touch; it is not yet fully usable by keyboard or a screen reader.
• Some charts on dashboards show their information visually, without a full text alternative.
• Content that ChatHey's customers or their contacts create or send (messages, emails, images, videos, documents, templates) is not controlled by us and may not be accessible.
• Sign-in and connection windows of other companies (Meta / Facebook, Google, Microsoft, TikTok) open inside the service; their accessibility is the responsibility of those companies.

If you find a problem that is not listed here, please tell us (section 6).

• To enlarge everything on the page, you can also use your browser's zoom: Ctrl and + (Cmd and + on a Mac), and Ctrl and 0 to return to normal.
• The service works best in an up-to-date version of Chrome, Edge, Firefox or Safari, and with the screen readers NVDA, JAWS and VoiceOver.

ChatHey provides its service online only. There is no office or service point open to the public.

If you have difficulty using any part of the site or the platform, or you have a suggestion, please contact our accessibility coordinator. It helps us to know the page, what you were trying to do, and the browser and assistive technology you use.

• Email: support@chathey.com
• Phone: 054-6203173

We will answer as soon as possible and will work to fix the problem or offer another way to receive the service.

ChatHey · Phone 054-6203173 · support@chathey.com